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Deliveries & Returns

Delivery

We are pleased to offer free delivery on all of our items to all within the United States.  Deliveries for the rest of the world are a flat rate of $55.

 

Returns

Refunds

We hope you are happy with your purchase; however should you wish to return your order for an exchange or refund, please note we will accept returns sent back within 14 days of receipt of your order.

To be eligible for a refund, your item(*please see below for exceptions or exemptions) must be unused and in the same condition that you received it.

Please send us an email directly to customercare@topgearny.com to notify us that you'd like a refund.

Please retain the original delivery packaging, ie. padded envelope or box with address label still attached. Please note this MUST be provided for us to issue a refund in any circumstances. Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will do this whether or not we are able to give you a refund.

If your refund is approved (please see the exemptions and exceptions below), then a credit will automatically be applied to your credit card or original method of payment, within 3 working days.

Exchanges

If you would prefer to exchange your order for another item, as long as it is in stock we will send it to you usually within 5 working days of receiving your return. If your requested item is not in stock, we will contact you to discuss your options.

 

Shipping Returns

Goods should be returned to: TOPGEARNY, 54 West 21 Street, Suite 1210, New York, NY 10010

We recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

 

Exemptions and Exceptions

Sale items - Unfortunately, we are not able to refund sale items.

Briefs (Underwear Garments) - Unfortunately, we are not able to refund or exchange underwear garments.

Swimwears - Swimwears only can be refunded or exchanged with original brand tags and hygienic liner intact.

 

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