FAQ

Frequently Asked Questions

Payments

We accept all major payment methods, including Visa, Mastercard, American Express, Discover, and PayPal.
All payments are processed securely through trusted third-party payment providers. TopGearNY does not store or have access to your full payment details.

Shipping & Delivery

We offer free standard shipping on U.S. orders over $75.

International shipping is available worldwide, with region-based flat rates that reflect carrier costs and delivery requirements. Full details can be found on our Delivery & Returns page.

Delivery times vary depending on destination and customs processing.

Do You Ship Internationally?

Yes. We ship internationally to most major destinations worldwide.

Please note that international customers are responsible for any applicable import duties, taxes, or customs fees, which may be collected upon delivery by local authorities.

Returns & Exchanges

We accept returns within 14 days of delivery, provided items are unused, unworn, and in original condition with tags attached.

For full return eligibility, exclusions, and instructions, please visit our Delivery & Returns page.

To initiate a return or exchange, contact us at customercare@topgearny.com.

What If My Item Arrives Damaged or Incorrect?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We will work with you to resolve the issue promptly.

Please do not dispose of or return any item before contacting our team.

Can I Change or Cancel My Order?

Orders are processed quickly to ensure timely delivery. If you need to request a change or cancellation, please contact us immediately after placing your order. While we cannot guarantee modifications once processing has begun, we will do our best to assist.

How Are Products Selected?

TopGearNY curates and develops its product offering through an experienced, in-house team guided by precision, movement, and longevity. Our selections prioritize design integrity, utility, and relevance over trend-driven cycles.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details so you can follow your delivery in real time.

Security & Privacy

All payments are processed securely through industry-leading payment providers. We do not store sensitive payment information.

Your personal information is handled responsibly and used solely for order processing, communication, and customer support in accordance with applicable data protection laws.

Customer Support

If you have any questions or require assistance, please contact us at:
customercare@topgearny.com

Our team is happy to help.

TopGearNY reserves the right to update policies at any time to reflect operational or regulatory changes.